Service Delivery Manager (m/f)

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  • Objavljeno: 09/07/2020
  • Aplikacije 0
  • Pregledi 158
Oglas za posao

Svoje prijave i biografije možete slati na mail:  do 21. 07. 2020.

Service Delivery Manager (m/ž)

Mjesto rada: Banja Luka

Key Responsibilities:

  • Accomplishes data entry human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves data entry operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems.
  • Accomplishes day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
  • Improves data entry quality results by completing audits; identifying trends; determining system improvements; studying, evaluating, and redesigning work processes; implementing changes.
  • Setting and meeting performance targets for speed, efficiency and quality.
  • Liaising with team leaders, operations manager and third parties to gather information and resolve issues
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and preparing reports


  • Experience of people management and the ability to lead and influence others
  • Experience in personal development, planning and individual, team and process performance management
  • Experience in personal organization and ability to prioritise and carry out multiple tasks
  • Proven experience in Microsoft Office Tools (Word, Excel)
  • Proven experience in reading and understanding documentation written in ENGLISH and specific language required for their job position
  • Experience in office terminology, procedures and practices
  • Experience in prepare and present project status reports
  • Experience in assuring the control quality

Knowledge and skills:

  • Excellent reading and grammar skills of specific language is a must (knowledge at C1 Level)
  • Strong facilitation and coaching skills
  • Graduation from Bachelor degree or possession of a university equivalency diploma
  • Exhibit good leadership skills by carrying everyone along without bias
  • Exhibit good motivational skills to bring out the best in team members
  • Good crisis management skills to handle pressure from project challenges
  • A strong customer focus and a good telephone manner
  • A desire to help others work towards targets and develop their skills

Pojedinosti oglasa
  • Okvirna mjesečna plataPo dogovoru
  • Nivo u karijeriRadnik
  • Iskustvo2 - 3 godine
  • SpolM/Ž
  • EdukacijaFakultetsko